Who We Are
Fram Farmers (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law (UK GDPR). This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.
Fram Farmers registered office is at Station Road, Framlingham, Suffolk, IP13 9EE and we are a company registered with the Financial Conduct Authority (FCA) under company number IP22866R. Our Data Protection Leads for the organisation are Nick Hindle, Sarah Snell, Richard Snelham and we can be contacted at the above address.
Information That We Collect
Fram Farmers processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice. We will never provide your personal data to a third party for marketing purposes.
The personal data that we collect may include: -
- Name
- Date of Birth
- National Insurance Number
- Home Address
- Personal Email
- Business Email
- Home Telephone Number
- Work Telephone Number
- Mobile Telephone Number
- Skype Address
- Financial Information
- Cropping / Livestock Information
We collect information in the following ways: -
- Membership Application Form
- Annual Declaration Form
- Contact made by you via post, email or telephone where you provide any personal data
- Place an order for products or services on our website or App
- Complete online contact form
- Completion of surveys
- When you visit or browse our website in accordance with our cookie policy at the end of this notice
- See Recruitment Privacy Notice on our Careers Page
How We Use Your Personal Data (Legal Basis for Processing)
Fram Farmers takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.
Your Rights
You have the right to access any personal information that Fram Farmers processes about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or to facilitate the processing of orders, requesting quotations and arranging deliveries or where there is a legal or contractual requirement. Fram Farmers uses third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
The types of third parties may include but is not limited to Insurance Services, Telecoms, Pensions, IT Services, Banking Services, Financial and Legal Services.
Safeguarding Measures
We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including regular cyber security reviews as part of our wider IT Governance Policy. Our security measures include firewalls, anti-virus software, encryption of data in transit, password protection and role based access.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services, we will not be able to offer some/all of our services without it.
How Long We Keep Your Data
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your buying information (invoices), basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Promotions & Offers
Occasionally, we would like to contact you with details of specific products, offers, services, competitions, newsletters, promotions that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/subscribe options or by contacting us directly.
Lodging A Complaint
We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information please contact one of our Data Protection Leads via email gdpr@framfarmers.co.uk, alternatively you have the right to lodge a complaint with the supervisory authority.
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 1231113 (local rate)
01625 545745 (national rate)